|
Quotes & Bookings |
Corporate & Event Entertainment |
|
|
|
Booking Process
Entertainment-Online.co.za works exclusively off the internet. You will find a brief on the general booking process below.
Step 1 – First contact A client requests a quote or assistance via our website | chat room | request line or e-mail.
Step 2 – We respond Entertainment Online responds with the details of the Entertainment Consultant dealing with the request within 12 hours or less – shortly after an Entertainment Consultant will respond with either starting costs, ideas or, if required, a quotation and confirmed availability.
Step 3 – Accepting a quote Should a client wish to accept a quote, they follow the instruction as per the service agreement detailed on a formal quote. Quotes are sent from quotes@sa-online-services.co.za and a sms notification will be sent to the client if they supply a cell phone number. Formal quotes will include a service agreement and booking terms.
Step 4 – Invoicing Once a quote has been accepted the appropriate invoice/s will be issued. Generally a 50% payment will reserve a supplier and the remaining 50% is required to confirm with full payment due no later than 15 days prior the service delivery date.
Events less than 25 days away will be issued a full invoice.
Payment instructions are detailed on the quote and appropriate cover pages of invoices and sent from invoices@sa-online-services.co.za and a sms notification will be sent to the client.
Step 5 – Services are confirmed Once a client has met their obligation as per the service agreement and booking terms, the relevant supplier/s are formally instructed and, when applicable, contracted as per the details on the client’s service agreement.
A client can at any time contact their Entertainment Consultant or use the 24 hour request line.
Also see:
Booking Terms | How we work | Client Feedback
|
 |